Accounting Shared Services is a centralized department that allows for process efficiency at a lower cost to our customers. Our role is to be the preferred business partner for our customers while providing the expertise in our areas to allow our stores to focus on running their business.
The Lithia Home Office Accounts Receivable Department manages Business to Business accounting for parts and service charge account customers. We allow dealerships to focus on core operations by streamlining receivables and optimizing resources for enhanced business performance, receivables, and cost efficiency.
AR Customer Service 866-792-6169 5am – 5pm PT
paymentprocessing@lithia.com for general customer inquiries
accountsreceivable@lithia.com for dealership inquiries and assistance requests
Centralized contract management is vital to the vendor management process. It allows us to use consolidated spend information to negotiate beneficial contract terms and ensure vendors comply with contract terms. Our purpose is to establish uniform standards and practices for the review and execution of third-party contracts and ensure the contracting process is consistent with applicable laws and the business plan, best interests, and policies of Lithia Motors.
VSA — Standard (Vendor Services Agreement, Fillable)
Lithia Standard Mutual NDA - Fillable
Lithia & Driveway Approval Matrix
Ryan Stevens
Manager
Our DMS team's goal is to manage the back-end F&I contract and product service so our sales team at the stores can focus on the customer having the best experience. To do this, we work closely with your corporate F&I team and product partners to ensure best practices are in place for the Lifetime oil program, GAP, VSC, CSO LA&H contracts, and customer cancellations.
Department Support 541-774-7640 6am-4:30pm PT or DMSAccounting@lithia.com
ServiceNow Reporting - Activations
ServiceNow Reporting - Cancellations
Service Activation Intake Form
DMS Contract Cancellation Request
DMS Contract Cancellation Process
DMS Contract Cancellation Form
Zurich Flat Cancellation procedure
PermaPlate Warranty Reports Guide
Susie Acosta Burton
Manager
Vehicle Funding Services is here to ensure timely posting of funding and reserves from lenders, along with the efficient processing of refunds to lenders for chargebacks. Our Funding team monitors the store's daily bank account activity, posting lender deposits from the previous day to the store's books in a timely manner. Reserves that hit with the vehicle's funding are posted immediately. All other reserves are bulk deposited into the bank accounts on various days and are posted no later than the 20th of each month.
funding@lithia.com
541-500-4049 8am-5pm PT
Lithia & Driveway’s Procurement Department aims to simplify our vendor relationships and purchasing options to provide time savings and cost reductions through diverse avenues tailored to benefit our company as a whole and individual locations. Through proactive research, we identify opportunities to optimize vendor relationships and programs while balancing business needs and flexibility.
Ryan Stevens
Manager
The Purchasing department's goal is to work with our National Partners to monitor product availability to support Lithia’s purchasing and acquisition demands. We do this with the mindset of monitoring cost, quality of product, and the risk involved so the business can focus on daily operations knowing we are here to help protect their bottom line and drive front end sales.
Travel and Expense oversees the commercial credit card programs and expense reimbursement through Concur for all employees of Lithia & Driveway. Our team is able to assist with troubleshooting, training, audit and reporting.
concur@lithia.com
creditcards@lithia.com
Lost/Stolen Card or to report fraud contact: Chase: 1-800-316-6056
JPMorgan Chase SmartData Login
What if my card is not working?
Corporate Credit Card Limit Increase
Travel and Expense Training Videos
Jennifer Jones
Manager
The Utilities and Telecommunications Payables department is responsible for processing all invoices and auditing accounts monthly to ensure receipt and payment of invoices.
utilities@lithia.com
telecomAP@lithia.com
541-253-7898 5am-5pm PT
Vendor Administration assists with obtaining vendor documentation and adding the vendor into CDK for invoice and check processing. They complete credit applications for the dealerships, maintain the Wholesale Vendor Add List, assist with payment type recruitment, as well as reconcile, prepare and file 1099s for all dealerships and management companies.
vendoradmin@lithia.com
541-500-3944 5am-5pm PT
Approved Transport Vendor List
VSA — Standard (Vendor Services Agreement, Fillable)
Brooklynn Rasmussen
Manager
Personal transportation solutions wherever, whenever, and however consumers desire.
