2025 LAD Operations Meeting

November 4 2025 | Medford, OR

Let’s engage, connect, and align on efforts for the year ahead. We’ll focus on 2025 wins and learning opportunities, align on 2026 priorities, and ignite the potential that drives customer loyalty and store excellence. We’re looking forward to your participation and collaboration.

Confirm Registration

Networking

Collaborate during group sessions, breakouts, and social gatherings.

Hear from our Leaders

Reinforce our vision, strategy, and high-performance culture.

Learnings from 2025

Review focus areas and achievements.

Ignite Potential Project

Apply a single concept from Phase 1 into a 60-Day Action Plan that drives meaningful impact to your store.

July 18 - July 31

Ignite Project Prep

60-Day Action Plan Development

Ignite Project Details

Project Overview→

Ignite Action Plan →

August 1 - September 30

Ignite Project

60-Day Action Plan Execution

October

Virtual Presentations

November

Capstone Event

Group Learning

Tuesday, November 4

June 9

9:00AM-9:45AM PT

Introduction

General Overview

SPEAKERS:

Module Presentation →

SPEAKERS:

June 10

1:00PM - 2:00PM PT

Module 1

Ignite your potential

SPEAKERS:

Bryan DeBoer

Module Presentation →

SPEAKERS:

June 11

9:00AM - 10:00AM PT

Module 2

Earning Customers for Life: How Experience Fuels Long-Term Success

SPEAKERS:

Tim Muzyka, Dan Sills

Module Presentation →

1:00PM - 2:00PM PT

Module 3

New Vehicle Mastery

SPEAKERS:

Erick Nunez, Juan Maldonado, Danny Negra

Module Presentation →

June 12

1:00PM - 2:00PM PT

Module 4

Sourcing Like a Pro / Used Vehicle Procurement - Driving Strong Used-to-New

SPEAKERS:

Tony Bernasconi, Brian Belderrain, Bryan Osterhout

Module Presentation →

SPEAKERS:

June 17

1:00PM - 2:00PM PT

Module 5

Recon & Merchandising Excellence

SPEAKERS:

Matt Sidman, Dennis Trent, Brian Latimer

Module Presentation →

SPEAKERS:

June 18

9:00AM - 10:00AM PT

Module 6

F&I Performance

SPEAKERS:

Mike Fealey, Ron Moore, Brittany Tramonte

Module Presentation →

1:00PM - 2:00PM PT

Module 7

Aftersales – Service Operations

SPEAKERS:

Ted Giovanniello, Francisco Mora, Ali Bharwani

Module Presentation →

June 19

1:00PM - 2:00PM PT

Module 8

Aftersales – Parts Performance

SPEAKERS:

Brian Scarbrough, Bruce Childers

Module Presentation →

SPEAKERS:

June 24

1:00PM - 2:00PM PT

Module 9

Performance Management

SPEAKERS:

Bret Macy, Rylan Firth, Jules Bauduc

Module Presentation →

SPEAKERS:

June 25

9:00AM - 10:00AM PT

Module 10

SG&A Management

SPEAKERS:

Renae Lewis, Boyd Westeren, Shon Maples

Module Presentation →

1:00PM - 2:00PM PT

Module 11

Leading Self & Others / Leadership & Personal Growth

SPEAKERS:

Mike Cavanaugh, Michael Dugan

Module Presentation →

June 26

1:00PM - 2:00PM PT

Module 12

Full-Circle Review

SPEAKERS:

Bryan Osterhout, Tom Naso, Shawn Kukic

SPEAKERS:

Sessions

All LAD team members are invited to join these 4 sessions. Links to join each call will be emailed on the day of the session.

Tuesday, November 4

LPG for Everyone

Find out how Loyalty, Potential, and Growth is for every LAD team member.

Date:

June 2

Time:

9:00AM - 9:45AM PT

SPEAKERS:

Bryan DeBoer & Tina Miller

Earning Loyalty - Our Values In Action

Unlock practical ways to live our values and elevate customer experiences.

Date:

June 9

Time:

10:00am-10:45am PT

SPEAKERS:

Dianna du Preez, Lisa De Vivo, Jon Gray & Katie Macaddino

Igniting Potential in Ourselves & Others

Discover how leaders drive performance and bring the best out of their teams.

Date:

June 17

Time:

10:00am-10:45am PT

SPEAKERS:

Megan McDuffie, Nicole Bortolotti, Alice Cao, & Tom Dobry

Driving Growth at LAD

Hear real growth stories from our very own LAD team members!

Date:

June 24

Time:

10:00am-10:45am PT

SPEAKERS:

Carolyn O'Hara, Tasha Stuck, Mike Cavanaugh & Kris Miller

What to expect

Agenda

Tuesday, November 4

7:30AM - 7:45AM

Bus Transfer

Margaritaville Hotel to Home Office

8:00AM - 8:30AM

Breakfast

131 Building

8:30AM - 9:15AM

Session 1: State of the Business

Session 1: State of the Business

Bryan DeBoer

9:15AM - 9:45AM

Session 2: State of the Financials

Session 2: State of the Financials

Tina Miller

9:45AM-10:15AM

Q&A Executive Session

10:15AM - 10:30AM

Break

10:30AM - 12:00PM

Session 3: Potential by 2026

Session 3: Potential by 2026

Katie Macaddino, Danny Negra, Ashwin Radhakrishnan

12:00PM - 12:15PM

Group Photo

Home Office Lobby

12:15PM - 1:00PM

Lunch

1:00PM - 3:20PM

Session 4: Key Topics for information sharing

Session 4: Key Topics for information sharing

1:00PM - 1:25PM

Sharing to Leverage Potential

Topic 1

Bryan Osterhout, Ken Wright

1:25PM - 1:50PM

CCO/Driveway/Ecosystem

Topic 2

Dianna du Preez

1:50PM - 2:15PM

Ecosystem Portal

Topic 3

George Hines

2:15PM - 2:40PM

DFC - Chuck & Erin

Topic 4

Chuck Lietz, Erin Pattyn

2:40PM - 3:00PM

Pipeline Strategy - HRBP

Topic 5

Pieter Hogeveen

3:00PM-3:20PM

Topic 6

Topic 6

Shawn Kukic, Mike Fealey

3:20PM - 3:40PM

Break

3:40PM - 5:00PM

Breakout Recap – 6 groups of 8

(20 min discussion + 10 min feedback per group)

5:15PM-5:30PM

Bus Transfer

Home Office to Margaritaville Hotel

5:30PM-6:15PM

Hotel/Refresh

6:15PM-6:30PM

Bus Transfer

Margaritaville Compass Hotel to Bryan’s Garage

6:30PM - 9:00PM

Bryan's Garage

200 Clear Creek Dr. Ashland, OR 97520

8:30PM-8:45PM

Bus Transfer 1

Bryan's Garage to Margaritaville Hotel

9:30PM-9:45PM

Bus Transfer 2

Bryan's Garage to Margaritaville Hotel

7:30AM - 7:45AM

Bus Transfer

Margaritaville Hotel to Home Office

8:00AM - 8:30AM

Breakfast

131 Building

8:30AM - 8:45AM

Day 1 Recap

Adam Chamberlain

8:45AM - 9:45AM

Session 5: 2026 Headline Exercise

Session 5: 2026 Headline Exercise

Adam Chamberlain

9:45AM - 10:00AM

Break

10:00AM - 11:50AM

Breakout Sessions

10:00AM - 10:30AM

Breakout Session 1

Breakout Session 1

10:30AM - 10:40AM

Break/Rotate

Break/Rotate

10:40AM - 11:10AM

Breakout Session 2

Breakout Session 2

11:10AM - 11:20AM

Break/Rotate

Break/Rotate

11:20AM - 11:50AM

Breakout Session 3

Breakout Session 3

11:50AM-12:50AM

Lunch

12:50PM - 2:40PM

Breakout Sessions

12:50PM - 1:20PM

Breakout Session 4

Breakout Session 4

1:20PM - 1:30PM

Break/Rotate

Break/Rotate

1:30PM - 2:00PM

Breakout Session 5

Breakout Session 5

2:00PM - 2:10PM

Break/Rotate

Break/Rotate

2:10PM - 2:40PM

Breakout Session 6

Breakout Session 6

2:40PM - 3:10PM

Breakout Session Takeaways

3:10PM – 4:10PM

Breakout Session Takeaways Read Out

4:10PM - 5:10PM

Team Building – Race Car Rally

5:10PM - 5:30PM

Closing Session

Closing Session

Adam Chamberlain

5:30PM - 5:45PM

Bus Transfer

Home Office to Margaritaville Hotel

5:45PM - 6:15PM

Hotel/Refresh

6:15PM - 6:30PM

Bus Transfer

Margaritaville to Peerless Restaurant

6:30PM - 9:00PM

Team Dinner

Peerless Restaurant | 265 4th St Ashland OR, 97520

9:30PM - 9:45PM

Bus Transfer

Peerless Restaurant to Margaritaville

Group Assignments

Groups will work independently, but feel free to coordinate check-ins, share resources, and problem-solve together as your projects progress.

No items found.

Resources & Downloads

Materials coming soon!

FAQS

Frequently Asked Questions

Who do I contact if I have travel and transportation questions?

Please reach out to Alexa Young with any travel concerns.

What should I pack?

Be sure to bring a coat and prepare for light rain.

Do I need to do anything to prepare for the meeting or sessions?

There are no reading materials or prep-work required before this event. Session topics are outlined above, discussions will surround those topics.

Do I need to do anything to prepare for the meeting or sessions?

There are no reading materials or prep-work required before this event. Session topics are outlined above, discussions will surround those topics.

Travel Information

Venue

Main Sessions: 131 Building (Across the street from Home Office)

131 N Bartlett St

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Accommodations‍

We have a room block at the Courtyard by Marriot Medford Airport. Please use this link to book your room. Once the room block is closed, you will receive your room confirmation number based on the information you provided.

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Transportation

Some guests rent vehicles, while others choose to use ride-sharing services. Keep in mind! Medford is a smaller town so wait times might be longer than usual for ride sharing. If you wish to have your own transportation, please make reservations through Concur.

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Travel Days

We recommend traveling on Monday, November 4 and Thursday, November 7. Meetings will be held November 5-6.

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Airport

Fly into Rogue Valley International Airport (MFR)

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Parking

For those driving in or renting cars, please use the North Riverside Parking Lot to park at the Home Office Buildings. You do not need a parking pass or City Permit to park in this area (despite what posted signs might say).

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Attire

Business Casual or Smart Casual

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Weather

Average daily temperatures in Medford, Oregon, for the month of November range from a low of mid-30s° F to a high of mid-50s° F (-1°C to 13 °C). Over the course of November in Medford, the chance of a day with only rain is 44%.

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