
Performance Dashboard 2.0
Performance Dashboard 2.0 offers an updated user experience to engage with the reports and metrics you’re already familiar with. The navigation is more intuitive, the data is more reliable, and this tool has been built on a modernized foundation set up with the future in mind–so we can Improve Constantly.
Schedule
Q3 2026
F&I Log launches on Performance Dashboard 2.0
Q4 2026
Retirement of Performance Dashboard 1.0
Focus on What's Important
PD2.0 is streamlined based on extensive user feedback. The new Dashboard environment is intuitive, easy to understand, and focused on what’s most important.
Empowering Teams with Access to Information
Simplified access via the LAD App Launcher provides streamlined access and greater visibility to information, meaning store teams can leverage peer performance to understand Best Practices to drive high performance
New & Improved Application Functionality
As part of the PD2.0 relaunch, several enhancements have been implemented to improve both functionality and performance. Recent updates include Store Performance Dashboard widgets and visualizations, and improvements to application refresh performance. View Resources below to see what's changed!
Frequently Asked Questions
Once your store has been set up with access, you’ll navigate to the Performance Dashboard via the LAD App Launcher: Lithia & Driveway Apps
On the bottom left-hand corner of PD2.0 you'll see a Support link. Click there to submit an “Internal Application Access Request” ticket via Service Now. Your request should be completed within one business day.
On the bottom left-hand corner of PD2.0 you'll see a Support link. Click there to submit an “Internal Application Issue” ticket via Service Now. The team will reach out to request additional information and provide a timeline for when the issue will be resolved.
On the bottom left-hand corner of PD2.0 you'll see a Support link. Click there to submit an “Internal Application Enhancement” ticket via Service Now. The team will reach out to better understand your idea and prioritize it based on overall benefit to the company.
In the upper right corner next to the data field selector you’ll see an “i” icon. Hover there to see the most recent refresh timestamp. PD2.0 refreshes one time per day during regular business activity. On Business Days 1-5 (during the month-end process) the MIS data will refresh every two hours.
Reach out to your Business Manager and/or Regional Performance Analyst who are trained on how each metric is calculated and where the data is sourced from. They can advise on next steps to make any necessary corrections.
Training Video
Helpful Materials

Each section of the Performance Dashboard ties to our core values. Performance tracking helps us Improve Constantly; YoY Same Store comparison is how we measure Earning Customers for Life; achieving results in our AOP Attainment is a way to Have Fun!; and overall Store Performance guides us on how we can Take Personal Ownership.
